Due to the nature of our products, which are edible and perishable, returns are not accepted for reasons of public health, except in the cases mentioned below. Our packaging is always suitable for the items it contains, and we ensure that your products are always packed and protected in the best possible way. Nevertheless, issues occasionally arise, which are mainly attributed to the transport/shipping services.

Right of Withdrawal & Returns

Τhe customer does not have the right of withdrawal or the right to return any purchased products once delivered, unless the return is due to a proven fault of the Company (such as delivery of incorrect, damaged, or defective items). In all other cases, no returns or withdrawals are accepted.

Replacement of Products

You have the right to return the products you purchased and request their replacement in the following cases:

In all cases where, through proven fault of the “Company”, you were delivered products other than those you ordered, or defective products, or if there was a packaging error on our part.

In all cases where there was a defect in the product for which there is proven fault of our “Company”.

In both of the above cases, the request for replacement must be made either by telephone or via email within three (3) business days from receipt of the product. The return shipping cost is fully assumed by the customer.

Conditions for Returns

In all cases of product returns, the items to be replaced or returned must be accompanied by the necessary shipping and purchase documents (invoice/retail receipt). Additionally, the products to be replaced must be in the exact condition they were received by the customer, complete and undamaged. Their packaging must be the original packaging that normally accompanies the product, in perfect condition, along with all the documents that accompanied the product. In any other case, the return will not be accepted, and the customer will be charged with the shipping costs of re-sending the product.

Before making any return, you must contact our “Company” so that we can explain the exact procedure you need to follow in detail.