The website www.kotanidisfamily.com is an electronic commercial store for the sale of products and services via the Internet (hereinafter referred to as the e-shop or website) created and operated by the company under the name “KOTANIDOU VASILIKI” (hereinafter referred to as the “Company”), based in Mavrovatos, Drama, and legally represented, with VAT number 156509275, Tax Office of Drama, electronic communication address akotanidis@kotanidisfamily.com, telephone service line of the e-shop: 6978230326.

The following terms and conditions will apply to the use of the e-shop under the trademark kotanidisfamily.com, which is located at the electronic address www.kotanidisfamily.com. Every user who enters and transacts or makes use of the services of the e-shop (hereinafter referred to for brevity as “visitor” and/or “user” or “customer” depending on whether they limit themselves to a visit only to the store or also proceed to ordering and purchasing products and services) is deemed to consent and unconditionally accept the conditions expressed herein, without any exception. If a user does not agree with these terms, they must responsibly refrain from visiting, using the website, as well as from any transaction or use of the services of the e-shop.

The “Company” reserves the right to modify or revise freely the terms and conditions of use and transactions of the e-shop, whenever it deems necessary, and undertakes the obligation to inform consumers of any change through the pages of this e-shop. Contracts through the e-shop are drawn up in the Greek language.

The “Company” is committed to the accuracy, truth, and completeness of the information listed in the e-shop, regarding the identity of the company as well as the transactions provided through the e-shop. The company, in the context of good faith, is not responsible for and is not bound by electronic data entries made by error/oversight during common experience and is entitled to correct them whenever it becomes aware of their existence.

The “Company”, in the context of its transactions from the e-shop, is not responsible for and does not bear any obligation to compensate for any potential damage or loss arising from the cancellation of orders, from the non-execution, or from the delay of their execution, for any cause. It does not guarantee the availability of the products displayed in the e-shop, but informs the interested customer about the availability or non-availability based on the kept records and undertakes, in the event of a change in these records, to inform customers in a timely manner regarding the non-availability, in which case it bears no further responsibility. The e-shop provides the content (e.g., information, names, photos, illustrations), products, and services available through the website “as is”.

Under no circumstances is the company civilly or criminally liable for any damage (positive, special, or consequential, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost earnings, monetary satisfaction, etc.) that a visitor of the e-shop or a third party may suffer from a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available through it and/or from any unauthorized interventions of third parties in products and/or services and/or information available through it.

Furthermore, it bears no responsibility whatsoever for information related to product advertisements. The material, content, and claims of the advertisements constitute the intellectual property and responsibility of the companies advertising their products.
Finally, the “Company” bears no responsibility for products that are not manufactured by it, but may be sold by our e-shop individually or in combination with our own products. For example, if a gift package contains a bottle of wine from any winery, we bear no responsibility for any defects in that product. Naturally, we always ensure the excellent quality of even our partners’ products, to the extent that this is possible.

In contracts under which the supplier dispatches the products to the consumer, the risk of loss or damage to the goods is transferred to the consumer when the consumer or a third party designated by the consumer for this purpose, who is different from the carrier, has acquired physical possession of the goods. In particular, the risk is transferred to the consumer upon delivery to the carrier, if the carrier has been instructed by the consumer to transport the goods and the choice in question was not offered by the supplier, without prejudice to the rights of the consumer against the carrier.

The content of the e-shop, including distinctive titles, marks, images, graphics, photographs, designs, texts, etc., excluding those relating to the property of other companies that may be hosted on our website, constitutes the intellectual property of “KOTANIDIS FAMILY” and is protected according to the relevant provisions of Greek law, European law, and international conventions. Any copying, transfer, or creation of a derivative work based on this content or misleading the public regarding the actual provider of the e-shop is prohibited. Any reproduction, republication, uploading, communication, dissemination, or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only upon prior written consent of the “Company” or any other right holder of the intellectual property rights. The names, images, logos, and distinctive features listed and describing the e-shop under the trademark kotanidisfamily.com or the products or services of the “Company” or third parties constitute assets of the “Company” or the third parties respectively, protected by the relevant trademark laws. Their use in the e-shop does not under any circumstances grant a license or right of use to third parties.

A “User” of our website is considered anyone who visits it with the purpose of purchasing a product or products available on it, meaning in the e-shop www.kotanidisfamily.com, as well as anyone who browses the website as a visitor.

“Customers” of the e-shop kotanidisfamily.com are characterized as those who proceed with registration in order to complete an order and proceed with a purchase, as well as those who proceed with an order without registration, meaning as “visitors”.

Procedurally, those who proceed with registration are registered as Customers through the “New User Registration” option on the homepage of the website and/or through the “Account Creation” process and their corresponding acceptance by our e-shop.

The customer who has proceeded with registration as stated above, making use of the unique combination of Customer Username and Customer Password that they have chosen and declared themselves, has the following capabilities:

• To view the contents of their shopping cart (“My Cart”). The Cart displays the products that the customer has chosen to order. The Customer can proceed with product orders, the overview or modification of which (deletion of items, change of quantities) is possible at any time until the completion of the order.
• To complete their order and pay by choosing one of the payment options provided to them by the e-shop.
• To view, after the completion of the order, the execution progress of the order and its contents.
• To view their previous orders.
• To modify/correct the Customer Details of their Account.

The customer, as well as the user of our website, from the moment they choose to proceed with using the services of the e-shop kotanidisfamily.com, unconditionally and fully accepts these Terms of Use and the Privacy Policy.

The e-shop kotanidisfamily.com is an independent electronic store, with its own pricing policy, terms of payment, availability, and delivery of products.

The customer has the capability to place orders, in accordance with the distinctions mentioned above regarding the Customers of the e-shop.
With every registration, a profile for each user is created, which enables us to offer our services regarding the customer’s order in the best possible way.

During the registration of a new user, the following details are collected: First Name, Last Name, Address, Postal Code, City-Region, Country, Date of Birth, Gender, Phone Number, e-mail, and, in the event that an invoice is requested, company name, business activity, VAT number, and Tax Office.

The above details are necessary for the processing of the customer’s order by the e-shop.

The links included in the e-shop lead to pages of the store or, in some cases, lead the user to transition from it (the e-shop) to websites of third-party providers, businesses, etc. These associated websites are not under the control of the “Company”, and it bears no responsibility whatsoever for the contents of any such website or any link included in an associated website, or any changes or updates to such websites. The “Company” is not responsible for internet broadcasts or any form of transmission received from any linked website. The “Company” provides these links in its e-shop only to facilitate the use of the e-shop; their use is not mandatory for the visitor/customer, and the fact that they are listed in the e-shop does not imply that the “Company” approves or accepts their content.

The user/customer agrees and undertakes to use the services, information, and data of the e-shop as provided by law and based on the rules of good faith and transactional ethics.

The Customer of the e-shop kotanidisfamily.com is obliged:

• Not to use the website of the e-shop to conduct acts that may result in criminal prosecution or the initiation of any civil or administrative proceeding against them, for acts indicatively but not exclusively described in the Penal Code, Special Penal Laws, Telecommunications Legislation, Legislation on the protection of Personal Data, as well as in the relevant provisions or directives of the European Union or the National Telecommunications and Post Commission, the Data Protection Authority, and any other Public or Administrative Authority and Service.
• Not to use the e-shop under the trademark kotanidisfamily.com for publishing, sending via e-mail, or transmitting by other means any content that is illegal for any reason, causes unlawful offense and damage to the “KOTANIDIS FAMILY” or to any third party, or violates the confidentiality or privacy of information of any person, causes offense to user ethics, social values, minors, etc.
• Not to violate any form of Intellectual Property Rights of third parties.
• To strictly adhere to the currently applicable terms of use of the e-shop kotanidisfamily.com, as well as the currently applicable personal data protection regulations of its subscribers and/or visitors to its pages.
• To provide complete and true personal details during the registration process as a customer.
• To update their personal registration details so that they correspond to their true personal details at all times. In the event that an inaccuracy in the Customer’s registration details is detected, the e-shop kotanidisfamily.com has the right to immediately deactivate the customer’s account, informing them accordingly.
• To keep secret and not disclose to third parties their unique username and password for the services of kotanidisfamily.com. They are also obliged to IMMEDIATELY inform the e-shop via email at the electronic address akotanidis@kotanidisfamily.com regarding any unauthorized use of their username and password. The e-shop bears no responsibility for unauthorized use of the password and username of its customers if it has not been previously informed about it.
• To confirm that they have logged out of their personal account at the end of each session.
• To provide correct and true Payment and Delivery Details for the orders they place in the e-shop.

According to Directive 2013/11/EC, which was incorporated into Greece by Joint Ministerial Decision (KYA) 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union. If the customer has the status of a consumer (i.e., a natural person acting outside their professional capacity) and faces any problem with a purchase made from our Website, they can initiate the ADR procedure through the single pan-European platform for electronic dispute resolution (ODR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. They can also contact the European Consumer Centre of Greece at +30 2106460284, +30 2106460784 or via email at info@eccgreece.gr.